Frequently Asked Questions

Houston Party Rentals

Planning a party in Houston can be exciting but also comes with a lot of questions about how to secure the right party rental supplies. To make your experience smoother, we've compiled answers to some of the most frequently asked questions about our party rental services. From booking and cancellation policies to delivery and setup, find all the information you need right here. If you have any other questions, feel free to visit our contact page, or contact us via text or email.

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Have questions about our party rental services? You're in the right place! We've compiled answers to some of the most common questions our customers ask. If you don't find the answer you're looking for, feel free to reach out to our team—we're always happy to assist!

How do I book a rental?
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You can book a rental by:

When you reach out, please provide the following details:

  • The specific party items you need.
  • The date and time of your event.
  • The delivery location.

Once we receive this information, we’ll check availability and provide you with a quote. We recommend placing your order as soon as possible to ensure the availability of the party rental equipment and linens for your event. Adjustments can be made up until one week prior to your event.

What areas do you serve
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We proudly serve a wide range of areas, including

  • Houston
  • Galveston
  • Texas City
  • League City
  • Alvin
  • New Caney
  • The Woodlands
  • Spring
  • Cypress
  • Katy
  • Sugar Land
  • Pearland
  • And surrounding areas!

Don't see your area listed? Contact us for a delivery quote and we'll do our best to accommodate your needs.

When I receive a quote, does that mean my party rental items are on hold?
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No, your party rental items are not reserved until we receive a signed quote, terms and conditions, and a completed credit card authorization form. Once we process these forms and payment, we will email you a reservation confirmation. If you do not receive a confirmation, your order is not reserved. Please call our office at (346)-888-7281 to verify your reservation status if needed.

What is your cancellation policy?
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We understand that plans can change. However, cancellations made within 72 hours of the event will incur a 100% charge. This policy helps us manage inventory and ensure availability for other customers. If you need to cancel or reschedule your event, please contact us as soon as possible to discuss your options.

How far in advance should I book?
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To ensure the best selection and availability, we recommend booking as early as possible, especially during peak party seasons. These include:

  • Spring and Summer: Late April to early September.
  • Holiday periods: Thanksgiving, Christmas, and New Year's.
  • School vacations and long weekends.

Generally, booking 2 to 3 weeks in advance is ideal. However, for high-demand items or large events, planning even earlier can help secure your desired rentals.

Do you have a showroom?
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At this time, we do not have a physical showroom. However, all our available party rental items are listed on our website with detailed descriptions and images.

This allows you to browse our party rental inventory from the comfort of your home. If you have any questions about specific items, our team is happy to assist you via phone or email.

How can I see which items you have available?
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All our available items are listed on our Rentals page with detailed descriptions and images. If you have specific questions or need assistance choosing the right items for your event, feel free to contact us.

Can I pick up the items myself?
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For your convenience and to ensure our party rental items arrive in excellent condition, we provide delivery and pickup services for all our rentals. This allows us to handle transportation, setup, and takedown efficiently. Self-pickup is not available at this time.

Do we need to clean the rented items?
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We ask that all party rental items are cleared of tape, decorative materials, and any excess debris before pickup. This helps us maintain the quality and cleanliness of our inventory for future customers. If you have any questions about cleaning specific items, please don't hesitate to ask.

Can I rent items for multiple days?
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Yes, you can rent our party items for multiple days. Please let us know your event schedule, and we will provide you with a customized quote based on your rental period.

What happens if something gets damaged during the rental?
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Accidents can happen. If an item is damaged during your rental period, please notify us immediately. We will assess the damage and determine if any additional fees apply. Our goal is to handle these situations fairly and transparently, ensuring a smooth resolution for all parties involved.

How do I contact you with further questions?
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You can reach us by:

Phone – (346)-888-7281

Email info@premierpartyrentalllc.com

Feel free to contact us with any questions or concerns. We're dedicated to making your event a success and are happy to assist you in any way we can.

Ready to Book Your Houston Party Rentals?

We’re excited to help make your event unforgettable! Whether you need bounce houses, linens, party tents, or any other party rental supplies, our team is here to assist you every step of the way. Don’t wait – contact us today to secure your rentals and ensure your Houston event is a success!

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